Frequently Asked Questions
Do I have to bring a mat?
We have 2 types of mats at the Studio: thicker pilates mats, and more traditional sticky yoga mats, which we wipe down at the end of each class. You are welcome to use our mats free of charge, or if you prefer to bring your own mat, that is okay too.
What class should I start with?
If you are new to Pilates we require starting in a beginner or all level class. We require 10 beginner/all level classes before taking an intermediate class. We require 10 intermediate classes before taking an advanced class. Feel free to talk with your teacher if you are interested in advancing sooner.
What do I wear?
Please wear form-fitting clothing that will comfortably allow your body to move and stretch freely. We exercise barefoot in the classroom, so you do not need any special kind of footwear or socks.
Where do I park?
We have a free parking lot underneath our NW location and there is plenty of free on street parking all around our SE location.
Do you have a changing room?
We have two curtained changing rooms in our main lobby and a private bathroom just down the hall.
Do I have to sign in for classes?
When you arrive for class you will see a sign in sheet on the front desk. Please sign in before each class or initial next to your printed name if you have reserved in advance.
- Please wear comfortable, formfitting clothing.
- Cell phones silenced for your relaxing pleasure and others.
- For the safety and the maximum benefit of all, clients will not be granted admission 5 minutes after the start of the class.
- Pilates packages expire 3 months from purchase date.
- No refunds, only exchanges and studio credit.
- Chewing gum is not permitted in the studio.
- Gift certificates are available online or in the studio.
- Reservations are available online or by calling the studio, space is limited.
- Online scheduling is available for new clients and members.
- Shoes are not permitted in the mat room.
- Please where non-scented deodorant. No heavy perfumes.
Private Session Cancellation Policy
For Private Single and Duet Appointments: Our early cancellation policy for private sessions is at least 24 hours prior to your appointment time. After that, you will be considered a “late cancel” and subject to a the full session fee. If you “no show” your appointment you will also be subject to the full session fee.
Group Class Cancellation Policy
Reformer Equipment Classes: 24-hour cancellation notice or the full charge for the class will be deducted from your package.
All Mat Classes: Our early cancellation policy for mat classes is at least 2 hours prior to the start of class. After that, you will be considered a “late cancel” and subject to a $19 drop in fee. If you “no show” a reserved class you will also be charged a $19 drop in fee.
We encourage you to put yourself on the waitlist for any class you’d like to attend that’s full. People cancel classes every day and there’s usually a good chance you’ll get in.
When your spot opens, an email is automatically sent confirming your reservation, at which point you can hit “reply” to that email with a “yes, I’ll be there” message. If that email is sent any day PRIOR to the day of class, we assume you will be here. If it is the SAME DAY as your class we will also call you to confirm your reservation.
If you CANNOT attend your class please cancel as soon as possible, either online, or by reply to your confirmed reservation email, or call us at 503-224-5073.
Please arrive at least 5 minutes prior to the start of class and if you cannot do so, call us. If you are NOT here early and don’t call to let us know you’re coming your space will be given to the next person in line once class begins.